FREQUENTLY ASKED QUESTIONS

Find quick answers to common questions about our vehicle history reports, data accuracy, and delivery times.

A Vehicle Identification Number (VIN) is a unique 17-character code assigned to every motor vehicle. You can find it on the driver's side dashboard (visible through the windshield), on the driver's door jamb, or on your vehicle registration and insurance documents.

Our reports are compiled from over 50 trusted sources including government agencies, insurance companies, and motor vehicle departments. We maintain a 98%+ accuracy rate. However, note that not all incidents may be officially reported.

Reports are delivered instantly — typically within 30-60 seconds of your purchase. You'll receive access via email and can also download a PDF version directly from your account dashboard.

Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with your report, contact our support team and we'll process a full refund — no questions asked.

Yes! We cover vehicles registered in over 60 countries including the USA, Canada, UK, Germany, France, Australia, Japan, UAE, and many more. Coverage depth may vary by country based on available data sources.

Absolutely. All transactions are processed through 256-bit SSL encryption. We are PCI-DSS compliant and never store your credit card details. Your personal information is never sold or shared with third parties.